The basement carpet was fine on Friday. Sunday morning it is squishing under the pool table.

Nothing overflowed and no pipe broke, but the wall along the canal side of your finished basement is dark at the bottom and the guest room smells like a root cellar. Call us now and describe what you see. We put you through to an independent local water damage provider who works Cherry Hills Village basements every week.

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Find the meter pit, close the main, then look at the floor drain

If the water is coming from a pipe, the main shutoff in a Cherry Hills house is on the house side of the Denver Water meter, usually in the basement mechanical room or a utility closet on the wall nearest the street. Close it and the flow stops. If the floor is wet with no pipe involved, look at the floor drain and the base of the walls on the side of the house that faces the canal or the creek. Ground water does not have a valve, and the job becomes getting the water out and keeping it out.

An acre lot on the High Line Canal drains differently from a subdivision lot in Centennial. The canal seeps most of what runs through it, and from May through September the ground on either side of it holds that water. Basements finished in the 1990s and 2000s with wine rooms, theaters, and guest suites sit right in that wet ground, and the first sign of trouble is carpet that darkens along one wall.

The provider walks the basement with a moisture meter before anyone pulls carpet or cuts a wall. Readings at the base of every wall, not just the wet one, decide what comes out and what dries in place.

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Talk to someone now about the water in your basement

Tell us what you see in plain words. Your call goes to an independent local provider who handles flooded finished basements, frozen pipes, hail-opened roofs, and slow leaks across Cherry Hills Village and the south Denver suburbs.

  • Say which level is wet: the finished basement, the main floor, or a bedroom wing upstairs.
  • Mention whether the water is still coming in or stopped when you closed the main by the meter.
  • Say if it came from a pipe, a boiler or radiant line, the roof, or up through the slab or a floor drain.
  • Mention hardwood, stone, or a wine room downstairs, because those change how the crew dries.
  • Say whether power is still on in the wet part of the house and whether anyone has stepped in the water.
  • Have the property address and a callback number handy, plus the gate code if your neighborhood or driveway has one.
  • Call even if the carpet feels dry now and the basement still smells like a wet cellar.

What a wet Cherry Hills basement gets from the first visit, and what you get

What happens What it means for you
Standing water pumped off the slab and the carpet pad lifted before the drywall drinks it The finished walls stop wicking, and the wine room and theater stay a drying job instead of a demolition
Every wall on the level metered at the base and compared to a dry wall upstairs Water that followed the footing to the far side of the basement gets found now
The source named before drying begins: ground water, a pipe, a boiler loop, or the roof You learn whether this happens again the next time the canal runs full
Hardwood, stone, and built-in cabinetry metered separately from carpet and drywall Finishes that took years to source get a drying plan instead of a dumpster
Air movers and dehumidifiers placed by the readings, with the mechanical room kept clear A cool, closed basement dries on a schedule that the readings confirm
Photos, readings, and dates logged from the first hour Your adjuster gets a file, and so does the contractor who rebuilds

Before you rip up the carpet yourself

Move rugs, boxes, and anything on legs off the wet floor. Photograph the water line on the walls and the boxes before anything goes to the garage. Leave the carpet down and the pad in place, because pulling it apart yourself spreads the water and destroys the record the adjuster will want. Do not run the furnace fan to dry the space; it moves damp air through the ductwork. Then call. Say what you see. The provider sorts out whether the job is extraction, drying, or finding a leak.

Why Cherry Hills Village basements get wet in June and freeze in January

Cherry Hills Village incorporated in 1945 and kept the acre lots, the bridle paths, and the unpaved shoulders that make it look like country. The oldest houses are 1920s estates along Hampden and Quincy. Most of the rest are brick ranches from the 1950s through the 1970s on one-acre lots, and custom two-stories built from the 1980s through the 2020s on the same size ground. Nearly every one has a full basement, and most of those basements are finished.

Two waterways run through the city. Little Dry Creek rises in Centennial and crosses the Village on its way to the South Platte in Englewood. The High Line Canal, dug in 1883, winds across the middle of town and seeps 60 to 80 percent of the water it carries into the ground beside it while it runs, April through October. Basements near either one take ground water in a wet spring. The September 2013 storms that put Arapahoe County on the federal disaster list dropped days of rain on ground that was already full.

Winter is the other half. Denver hit minus 24 on December 22, 2022, one degree off the all-time December record, after a 37-degree drop in a single hour. Hose bibs, garage supply lines, and sprinkler backflow preventers that never got blown out split that week across the metro. Summer brings hail; a June or July cell can open a roof over a bedroom wing and the ceiling below it sags by morning.

Denver Water owns and runs the water system inside Cherry Hills Village under a total service contract, and it lists the city among its distributor contracts, so a leak on the street side of the meter is a Denver Water call. Once the house is dry, the rebuild of plumbing, wiring, and finished walls goes through the Cherry Hills Village building permit desk at the city hall on East Quincy Avenue.

Will my homeowner policy pay for a wet basement?

It depends on how the water got in, and nobody who has not read your policy can answer for it. A supply line that split in the cold or a water heater that let go is usually treated as sudden damage. Ground water that seeped through the foundation or rose through a floor drain is often excluded unless you carry a water backup endorsement, and surface flooding from the creek is a separate flood policy. The provider photographs the basement, logs the readings from the first visit, and writes a scope. Your adjuster reads it and decides. Nothing on this site is a promise about what a policy will pay.

The neighborhoods and towns we cover

We cover Cherry Hills Village first, from Old Cherry Hills and Cherryridge along University Boulevard to Cherry Hills Farm, Glenmoor, and Charlou on the east side, and Buell Mansion, Devonshire Heights, Mansfield Heights, Cherry Hills North, and Cherry Hills Park in between. We also cover Greenwood Village, Englewood, Littleton, Centennial, Bow Mar, and Columbine Valley, plus the Denver neighborhoods that border the Village: Cherry Creek, Belcaro, Wellshire, University Hills, Hampden South, Southmoor Park, and Holly Hills. The areas page has a page for each of them.

Call (720) 807-5901 and say what you are standing in. An independent local water damage provider serving Cherry Hills Village and Arapahoe County takes it from there.

Lines are open for Arapahoe County water damage calls

Call us now and tell us what you see: which level of the house is wet, whether the water is still running, and whether it came from a pipe, the roof, or the ground.

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